Frequently asked questions

Good questions, straight answers.

Everything owners usually ask before getting started. Still unsure? A free demo answers the rest.

Getting started

How long does it take to launch?

Most businesses go live within a few weeks. We move through three stages—discover, build, and launch—and keep you involved without making it your full-time job.

Do I need to be technical?

Not at all. We design, build, and manage the technical side. Day to day, you update content in plain language—prices, hours, offers—in a couple of minutes.

Can you work with my existing brand?

Yes. We design around your brand, logo, and voice. If you don't have a strong brand yet, we can help shape one as part of the build.

What do you need from me to begin?

A conversation about your business, your customers, and your goals—plus anything you already have, like a logo, menu, or service list. We take it from there.

The platform

What's included?

A website, online ordering and booking, a branded mobile app, loyalty, marketing, analytics, and payment integrations—managed together in one place.

Do I get both a website and an app?

They're separate products. Many businesses start with the website and add the mobile app once direct orders are flowing. You can begin with either.

Can customers order and book directly?

Yes—commission-free, through your own website and app, so you keep the revenue and the customer relationship instead of handing both to a marketplace.

Does it work for my type of business?

We work across restaurants, retail, salons, gyms, clinics, trades, hotels, and professional services. The same connected platform is configured around how you actually trade.

Payments & ownership

Which payment providers do you support?

We connect established providers and digital wallets—such as Stripe, PayPal, Square, Apple Pay, and Google Pay—and configure the ones that fit your business.

Do you take a commission on orders?

No. QuidBiz is commission-free on direct orders. Payments settle into your own account on your schedule—no marketplace holding or skimming your funds.

Who owns the customer data?

You do. Your customer list, orders, and profiles belong to your business, so you can build lasting relationships rather than renting access to your own customers.

Pricing & support

How much does it cost?

Pricing is scoped to what your business needs rather than a one-size package. We'll walk you through the options and what's included during your free demo.

Is there ongoing support?

Yes. One partner stays with you for strategy, updates, and ongoing optimization—so you're not stitching together separate agencies and tools.

What happens in the free demo?

We learn about your business and show you what a connected, direct experience could look like for your brand—with no obligation and no generic sales pitch.

Still have a question?

Let's talk it through.

Tell us about your business and we'll answer anything the page didn't—no obligation.

Get a free demo